We transform customer service for e-commerce entrepreneurs with advanced AI technology
Discover how we evolved from custom work to a scalable solution for all e-commerce entrepreneurs
2023 - The first steps
We started by automating customer service via email with AI for various e-commerce entrepreneurs. We did this for a year and during that time we were able to help many webshops make their customer service more efficient.
By working closely with these entrepreneurs, we gained deep insight into the daily challenges of e-commerce customer service.
Scalability problems
We noticed there was a lot of demand for our services that we couldn't fulfill by building a separate system for each e-commerce entrepreneur. The need for an efficient, AI-driven customer service solution was clear, but a scalable approach was missing.
It became clear that a more standardized, yet flexible solution was needed that would work for all e-commerce entrepreneurs.
ShopReply is born
That's why we started developing a SaaS solution based on feedback that helps e-commerce entrepreneurs answer customer emails by deploying AI.
Through our experience with various webshops, we were able to build a platform that exactly meets the needs of e-commerce entrepreneurs, without unnecessary complexity.
We build an intelligent platform that helps e-commerce entrepreneurs excel in their customer service
ShopReply is a revolutionary customer service system specially developed for small to medium-sized webshops. Our platform makes it easy to deploy AI in answering customer emails, allowing you to respond faster and more consistently to questions.
We combine advanced AI technology with an intuitive interface, so you can immediately benefit from the advantages of AI in your customer service without technical knowledge.
From hours to minutes
Works with existing systems
You keep final control
Always the same brand identity
These values form the core of our platform and determine how we develop ShopReply
No complex systems to learn. ShopReply is designed with simplicity as a starting point.
You decide what gets sent - the AI makes suggestions, but you keep the final responsibility.
Integrated with existing systems within 15 minutes, without technical knowledge.
No unnecessary features, but a simple platform that does what it needs to do.
We work with a dedicated team on a solution that transforms the way e-commerce entrepreneurs answer their customer questions
Our team consists of experts in AI, e-commerce and customer service. We combine technical knowledge with practical experience to build a solution that really works for webshops.
Due to our compact size, we can switch quickly, respond directly to feedback and continuously improve. We are driven to help e-commerce entrepreneurs excel in their customer service.